Below you will find all of the details you need to know to ensure that you understand our approach to food tour bookings, refunds and cancelations. The long and short of it is;
- 48-Hour Rule: Cancellations made at least 48 hours in advance are eligible for a full refund.
- Rebooking Fee: Cancellations within 48 hours may incur a 20% rebooking fee to cover purchased food costs.
- Emergency Cancellations: Emergency cancellations are subject to the same policies with communication to the business.
- Booking Process:
- Guests must book in advance. We sadly can not accept extra guests at the depart of our tours due to the nature of ensuring you have the best food to taste.
- Bookings are only considered accepted after confirmation by a guide.
- The guide may request additional information to optimize the tour for the party.
- Confirmation typically includes payment details, and payments are processed at this stage.
- Payment Information:
- Payments should be made promptly after receiving confirmation from the guide.
- Exceptions or installment options are not available – currently.
- Cancellation Period:
- Cancellations are accepted up to 48 hours in advance for a full refund.
- Last-minute cancellations are subject to restrictions.
- Emergency cancellations are subject to the same policies with communication to the business.
- Refund Policy:
- Full refunds are provided for cancellations within the acceptable period.
- If you cancel within 48 hours we will not refund you. We will however, give you 50% of the tour cost with a voucher to be used on our website.
- A 20% rebook fee applies to cancellations within 48 hours.
- Rebooking Fees:
- Rebooking within 48 hours of your tour departure incurs a 20% fee.
- Fees are necessary for repurchasing food.
- Emergency Situations:
- We understand that emergencies can arise, and we will do our best to accommodate reasonable requests on a case-by-case basis. Please contact us as soon as possible if you encounter an emergency situation that requires cancellation or rescheduling.
- Cancellations due to emergencies are subject to the standard policy.
- Documentation or proof may be required for emergency cancellations.
- We understand that emergencies can arise, and we will do our best to accommodate reasonable requests on a case-by-case basis. Please contact us as soon as possible if you encounter an emergency situation that requires cancellation or rescheduling.
- Special Cases:
- Exceptions may be considered for special cases with appropriate documentation.
- The process for handling special cases is subject to review.
- Communication Channels:
- Guests can communicate cancellations through provided contact details.
- Acceptable channels include:
- Email: tours@eatlikethefrench.com
- Phone: [Tour Guides Provide Their Phone Number at Booking Confirmation]
- Ensure all communication is directed to the provided email for a streamlined process.
- For further assistance or inquiries, guests can visit our Contact Us page on our website.
- Changes and Modifications:
- Guests can request modifications to their booking details.
- Modifications for the same tours:
- If you are modifying the date or time of your tour at least 48 hours before your departure date then your Tour Guide will be able to confirm that we can make the modification free of charge.
- We will charge a standard 7% Modification fee if the Tour Guide can not confirm they can do the tour and we need to find you a new tour guide.
- Modifications for more expensive tours:
- If a modification results in a more expensive tour, guests will be required to pay the difference.
- The updated tour cost will be communicated during the modification process.
- Ensure all modification requests are communicated through the provided contact channels.
- For assistance with modifications or inquiries, guests can visit our Contact Us page on our website.
- Responsibilities:
- Guest Responsibilities:
- Guests are responsible for providing accurate and up-to-date information during the booking process.
- Notify the business promptly about any modifications or cancellations.
- Emergency Cancellations: In case of emergencies, notify the business as soon as possible.
- Business Responsibilities:
- The business reserves the right to confirm bookings based on guide availability and tour suitability.
- Payment Confirmation: Payment is usually taken after the guide confirms the booking and details are finalized.
- Guide Communication: Guides may request additional information to ensure the best possible tour experience.
- Cancellation Confirmation: Guests will receive a cancellation confirmation after successfully canceling within the specified timeframe.
- Guest Responsibilities:
- Legal Implications:
- Include any necessary legal disclaimers or statements to protect the business.
- Review and Update:
- The policy is subject to periodic reviews and updates.